Term & Condition
We understand that circumstances may require you to cancel your trip. Should you need to do so, please submit a written cancellation request via email, including your signature. Refunds will be calculated based on the date your written cancellation is received. Cancellation fees will be applied according to the schedule below, and any remaining balance will be refunded accordingly.
1-Amendments to Terms
The Service Provider reserves the right to amend these Terms & Conditions at any time. Existing bookings will remain subject to the terms applicable at the time of booking.
2-Booking Notice
For online bookings, we request a minimum of 3 hours’ notice. Bookings made with less than 3 hours’ notice should be confirmed by calling our office to check availability.
3- Scheduling and Timing
Clients must allow sufficient time for airport check-in and potential traffic delays. The Service Provider is not responsible for delays resulting from insufficient time allowance or passengers not being ready at the scheduled pickup time.
4- Vehicle Selection
Clients must select an appropriately sized vehicle based on the number of passengers and amount of luggage. The Service Provider cannot guarantee transportation of excessive luggage.
5- Booking Information
Clients must provide all required information on the booking form. Any special instructions should be included in the “special notes” section.
6- Changes to Journey
Any deviations from the original booking, including additional mileage, waiting time, or changes in route, will incur additional charges according to the Service Provider’s pricing structure.
7- Waiting Time
• For incoming flights, a 45-minute free waiting period applies after landing. Waiting charges will apply thereafter.
• For airport pickups, drivers will wait a maximum of 90 minutes without contact from the passenger. If contact is not made within this time, the booking will be considered a no-show and no refund will be offered.
8- Cancellations
• Bookings canceled at least 24 hours in advance are eligible for a full refund.
• Cancellations after the vehicle has been dispatched will incur a charge based on the distance and time already traveled by the driver.
9- Complaints
All complaints are taken seriously and investigated thoroughly. Please contact our office via email or phone, providing your reference number and relevant details.
10- Subcontracting
The Service Provider may use subcontractors or partner companies to fulfill certain bookings.
11- Passenger Responsibility
Clients are responsible for the behavior of all passengers. Any damage or soiling of the vehicle may incur cleaning or repair charges. Receipts can be provided via email or as a hand-written copy by the driver.
12- Conduct and Safety
• Passengers under the influence of alcohol or drugs may be refused service.
• The Service Provider reserves the right to terminate any booking if the behavior of passengers poses a risk to the driver, vehicle, or other passengers. In such cases, all passengers must vacate the vehicle immediately, and no refund will be provided.
13- Flight Monitoring
The Service Provider tracks incoming flights to ensure timely driver arrival. However, delays due to circumstances beyond our control (e.g., traffic, weather) are not the responsibility of the Service Provider.
14- Child Passengers
• Each child counts as one passenger.
• If a child seat is required, clients must inform the office at the time of booking.
• Child seats may be provided if available, or clients may use their own. Installation is the responsibility of the client.
15- Alternative Arrangements
In cases of traffic or other delays, we may provide a vehicle from a partner company. If the driver does not arrive at the scheduled time, clients must contact our office. Leaving the pickup point without notification may result in no liability for the Service Provider.
16- Vehicle Allocation and Policies
• The Service Provider reserves the right to change vehicles or drivers as necessary.
• All vehicles are non-smoking, and eating or drinking is prohibited.
17- Insurance and Liability
• Travel Insurance: We do not provide insurance coverage, but we strongly recommend that you purchase it for yourself.
• Personal property is transported at the client’s risk.
• Clients are responsible for loading and unloading their luggage.
• The Service Provider is not liable for lost or damaged property.
18- Breakdowns and Emergencies
In the event of vehicle breakdowns, the Service Provider will endeavor to provide an alternative vehicle as soon as possible.
Services may be canceled and refunded in cases of national emergency, riots, war, fuel shortages, extreme weather, terrorist attacks, or other circumstances beyond the Service Provider’s control.
19- Illegal Bookings
Private arrangements with drivers outside of official bookings are prohibited. The Service Provider is not liable for incidents arising from unauthorized bookings.
20- Quality and Training
Some calls may be recorded for quality assurance and staff training purposes.